Respected independent analyst firm Ovum has published its first ever comprehensive study around robotics and automation – highlighting emerging technology as an additional instrument in sourcing strategies.
Ovum outlines how these disruptive trends will become intrinsic to enabling cloud and removing the complexity and potential for human error, while at the same time allowing seamless scalability and automatic load balancing.
The report assesses how service providers are trying to transform their service delivery models beyond projects that are largely dependent on labour arbitrage. Ovum believe that process automation is a major trend, from both an operational and business process perspective. Read more