Productivity: You’ve got it all wrong

October 27, 2016 | News, Press Releases, Staff
Elevators

Productivity: You’ve got it all wrong

 

For a long time we’ve had it all wrong when it comes to productivity in service industries. In a rush to increase customer and shareholder value or lower the total cost of service provision, two of the most popular strategies are proving spectacularly unsuccessful as long term bets:

 

1. Chasing the cheapest resource

You get what you pay for, right? So why is it that some of the largest organisations with the biggest brand image to protect have persisted with trying to find ever cheaper resource to service their customer base? Using cheaper hands means cheaper inefficiencies and we are reaching the end of the world when it comes to low cost labour. Add in the fact that customers don’t like having to deal with offshore facilities and you can see why businesses like EE are prioritising moving their services back to local providers.

 

2. Creating an “always on” workforce

Here’s an idea: let’s equip our workforce with mobile devices guaranteed to grant them network access 24 hours a day. It will triple our productivity, right? Wrong. Any gains that you make are only ever going to be self-determined by the employee. On a day when they’re feeling particularly motivated, you might get an extra hour but on a day when they’re not….well, you’ve just given them the reason why they’re feeling stressed all the time and checking email while watching Britain’s Got Talent.

 

We have productivity tools coming out of our ears and yet according to the Britain’s Healthiest Company study British companies lose on average 23.5 days of productive time per employee per year due to stress and ill health – and this includes the IT industry. Tools might offer choice, but they cannot dictate which choice a person makes.

 

Bring on the Robots

The solution to the productivity problem is to turn your employees into robots. I’m not joking. If you want consistent, measurable, long term gains then automation is the only answer. By taking the monotonous task or repetitive process and passing it to a robot you’ve immediately given your business something that an employee cannot – guaranteed productivity

 

 

Written by Dean Chapman – Commercial Director, Thoughtonomy

Add a comment

*Please complete all fields correctly

Related Articles

Posted by thoughtonomy | August 23, 2017
ThoughtWave with Solution Architect, Tom Blackburn   Brief Introduction of position at Thoughtonomy Tom Blackburn, Automation Architect in the Research and Development team – focusing on pioneering new methodologies, products...
IEEE technology logo
Posted by thoughtonomy | August 10, 2017
  Thoughtonomy confirmed as Advanced Corporate Member of IEEE, defining industry standard for Intelligent Automation   Thoughtonomy can today confirm their support for the IEEE standard P2755, defining Terms and Concepts...
Pattern design architecture
Posted by thoughtonomy | August 2, 2017
How to make your legacy systems perform like new with intelligent automation Unless you’re a techie, most people haven’t – or wouldn’t want to– work with a “green screen” system....

Experience the technology for yourself

Request a demo