Back Office Automation

Automating your people centric services

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Processes you can depend on

Your back office is the engine room for your organisation. We’re here to help you to run an operation your company can depend on, reduce operational cost and improve speed and accuracy. With our virtual workers, we’ll help you to liberate your staff from repetitive processes and create back office efficiencies to underpin business value.

9 Process Examples

Business Service Center

Support your business to deliver their activities with a resource pool of virtual workers at their disposal. Allow your staff to centre their attention on giving the experience your internal and external customers deserve.

Human Resources

Take the robot out of your HR staff and let your people concentrate on people while virtual workers perform your systematic HR processes. Our platform gives you more time to develop your staff while keeping your systems in sync.

Finance & Accounting

Count on virtual workers to keep your cash flowing with automated F&A processing. Our platform will help you keep your books in order and improve the capacity of your back office workforce.

Procurement

Control your procurement with precision using virtual workers to keep purchasing processes moving. Add new suppliers automatically, and put your acquisitions into line with automated request, approval and sign-off procedures.

Supply Chain

Keep the wheels of your supply chain moving with automated management by virtual workers. Manage workflow across internal and external systems to ensure your supply chain is always synchronized.

Customer Experience Management

Create a customer experience that will keep your customers coming back. Our platform will help you to manage customer engagement efficiently, while you can find new ways to deliver a better experience.

Payroll

Pay your staff on time and precisely with our platform controlling payroll processing. Changes, updates, variable benefits, starters and leavers – let virtual workers manage the heavy lifting while staff focus on the exceptions.

Sales & Marketing

Open your eyes to more opportunities as virtual workers manage your sales and marketing processes. Whether it is analysing your data or supporting you with admin, achieve more with automation.

Reporting

Our platform will create and deliver reports direct to your inbox, desktop or mobile, with virtual workers gathering, manipulating and producing reports from your data – giving you more time to implement change as you dive deeper into your business insights.

Case study

£300k

saved annually

Challenge
This multinational retailer was looking to simplify a complicated process of reporting on credit on millions of customers. The information required to produce DSAR credit reports involved accessing data on an inefficient legacy mainframe system.

Solution
Our team configured an automation to emulate the human worker producing a DSAR report. By automating this process, this retailer reduced reporting time by 91% and produced an annual saving of £300k.

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Resources

Do you want to find out more about intelligent automation? Take a look around our resources area – for all the latest case studies, data sheets, videos and more.

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