Retail Automation

Helping you to put the customer first

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Efficient operations that are always open for business

As a retailer, you care first and foremost about customer interaction. You know that a positive experience, whether on-line or in person, and whether searching, trying, buying or returning goods, is at the heart of customer loyalty and retention. Inefficient mundane processes are the enemy of customer experience. Our platform will improve process efficiency to enhance your customer engagement – while reducing operational costs.

6 Process Examples

Customer management

Manage customer records across multiple systems and process changes with ease. Virtual Workers ensure all of your CRM information is synchronized as they link systems, processes and activities on demand, 24 hours a day, 7 days a week.

Loyalty schemes

Inspire loyalty in your customers with automated customer loyalty schemes. Our Virtual Workers easily manage your loyalty scheme, which means you can put your shoppers at the centre of your attention.

Returns authorizations

Produce return authorization faster with Virtual Worker automation. Whether on the high street or online, process your customers’ returns in an instant with our platform.

Credit Reports

Meet your credit regulatory demands without using valuable resources. Our platform can automate credit report processing, providing you with satisfied creditors and happy shoppers.

Month end reporting

Our platform can help ensure you understand how your business is performing on a month to month basis. Virtual Workers provide you with the information you need to drive your business forward.

Complaint management

Handle your customer complaints effectively with automated incident handling, prioritization and resolution – or when necessary, escalation to a specialist within your business. Our Virtual Workers help you to exceed expectations and turn customers back into advocates.

Case study

81%

cost reduction

Challenge
This multinational retailer was looking to simplify a complicated process of reporting on credit on millions of customers. The information required to produce DSAR credit reports involved accessing data on an inefficient legacy mainframe system.
Solution
Our team configured an automation to emulate the human worker producing a DSAR report. By automating this process, this retailer reduced reporting time by 91% and produced an annual saving of £300k.

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Resources

Do you want to find out more about intelligent automation? Take a look around our resources area – for all the latest case studies, data sheets, videos and more.

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