Thoughtonomy is delighted to announce that we have been shortlisted for the EOA Award ‘European Automation Project of the Year’, recognising Thoughtonomy’s work with European outsourcer Computacenter and the delivery of the Virtual Workforce® into Computacenter’s Next Generation Service Desk.
The European European Outsourcing Association (EOA) Awards recognise and celebrate the significant achievements of companies who have demonstrated innovation, excellence and best-practice in pan-European outsourcing.
Now in its seventh year, the EOA Awards see the inclusion of European Automation Project of the year, and Award for Best Partner Eco-system for the first time.
Kerry Hallard, CEO of the NOA and Director of the EOA, commented: “This year we’ve had an unprecedented number of entries of excellent quality, which really is indicative of the high standard of outsourcing programmes being implemented across Europe.
The sheer variety of submissions from both buyers and service providers demonstrates the ever- growing diversity of programmes and collaborations in this dynamic outsourcing industry. The shortlist is truly representative of the best and brightest that European outsourcing has to offer, with innovation, collaboration and customer-centricity inherently featured throughout.”
The project shortlisted utilises Thoughtonomy’s Virtual Workforce® enabling Computacenter to deliver over 89% automation of addressable activities, and has increased online service interaction from 9% to 61%. The solution also delivers real value to clients across 9 European countries in 27 languages.
To view the full short list click here.