Unite BT has signed an agreement with Thoughtonomy to bring Robotic Process Automation (RPA) to Turkey. Through this partnership using Thoughtonomy’s innovative as-a-service automation platform Unite BT will offer enterprise clients the ability to significantly lower costs, improve business efficiencies and enhance operational performance by the implementation of a “virtual workforce”.
The partnership will enable Unite BT to leverage the Thoughtonomy Virtual Workforce® to provide enterprises in Turkey with an end to end solution identifying, designing, building and managing automated process as service together with consultancy and support.
The unique cloud based platform has already rewritten the rules on how clients can drive operational efficiency, accelerate digital transformation and improve customer satisfaction, without the need for tools replacement, integration or coding. Globally the platform is being leveraged by organizations of all sizes both private and public, in activities from customer service and support desks right across to back office administration.
Malkoc Sualp, CEO of Unite BT, said of the partnership “We are incredibly excited. I believe our partnership with Thoughtonomy is a harbinger of radical transformation of how businesses will increase productivity in Turkey. In this highly competitive environment, businesses are limited with people centric services. Our partnership enables the ultimate in agility at much better performance rates both operationally and financially. Together with a SaaS platform that offers 24 hour deployment and immediately scalability, the offering in enormously flexible. Since our inception our aim has been to increase the service experience of technology end users. With Thoughtonomy we plan to increase the service experience, both for providers and end users of services. RPA is already seeing rapid adoption globally and we believe there are immense opportunities for automation in Turkey.
Terry Walby, CEO of Thoughtonomy, said “The opportunities for RPA to be a force multiplier in transforming the productivity of business services are proving to be enormous. The Virtual Workforce is designed to provide a highly secure, flexible, enterprise class platform to support organizations on that journey. We are delighted to be working with Unite BT to bring the platform to Turkey and excited about the business transformation we are confident we can deliver together”.
About Unite BT:
Since its foundation in 1998, Unite BT has been focused on providing Service Management for Turkey’s largest corporations, it has been a pioneer in the field. As the company who brought ITIL standards to Turkey , a member of both SDI and the outsourcing institute, Unite BT has built and manages Turkey’s largest and most customer demanding Service Desks. Through alliances with service automation tools and partnership with Flow BT, we are focused on adding value to our customers by increasing satisfaction with the delivery of services whilst reducing the total cost of delivery, increasing transparency and accountability and assuring compliance right across the enterprise. From telecommunications to pharmaceuticals our customers depend for the process of service delivery so they can focus on the business of business itself.
The Thoughtonomy Virtual Workforce® is an as-a-service automation platform. It uses software to replicate the interactions of people and technology to automate a wide range of operational and support processes quickly, cost effectively and reliably. Deployed non-disruptively, it requires no replacement of systems, deployment of agents, software development or system integration. Headquartered in London, UK, Thoughtonomy work with leading service providers, integrators, outsourcers and enterprise clients globally to realise the enormous potential of virtual workers as part of a delivery organisation.