Case study: BPO/Outsourcing

Glass architecture

Case study: BPO/Outsourcing

 

Challenge

This major outsourcing company was struggling to manage new starters and leavers of a large resource pool of over 200,000 employees, and this process was exacerbated by a high employee turnover of over 10,000 a year.

Solution

By automating the process using virtual workers, this major outsourcing company managed to improve starters and leavers processing by 90%.

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