Computacenter – Case Study

Case studies

Computacenter – Case Study

 

Computacenter is Europe’s leading independent provider of IT infrastructure services, enabling users and their business.

 

Challenge

An analysis of service desk agent activities revealed that a high proportion of time and effort was being expended on repetitive and manually intensive tasks and activities.

Solution

The Virtual Workforce® enabled Computacenter to deliver over 89% automation of addressable activities, and increase online service interaction from 9% to 61%. The solution also delivers real value to clients across 9 European countries in 27 languages.

Click here to download case study

Add a comment

*Please complete all fields correctly

Related Articles

Posted by thoughtonomy | February 7, 2018
Download Brochure  
Evolution of Work and the Workplace
Posted by thoughtonomy | January 16, 2018
The future of work and the workplace is especially important at the moment because of an economic enigma that experts call ‘the productivity puzzle’. Figures from the Office for National...
Posted by thoughtonomy | January 15, 2018
As we saw at the recent CBI conference, automation, software robotics and Artificial Intelligence are increasingly on the business agenda. So as the UK looks to bridge the skills gap,...

Experience the technology for yourself

Request a demo