Computacenter – Case Study

Case studies

Computacenter – Case Study

 

Computacenter is Europe’s leading independent provider of IT infrastructure services, enabling users and their business.

 

Challenge

An analysis of service desk agent activities revealed that a high proportion of time and effort was being expended on repetitive and manually intensive tasks and activities.

Solution

The Virtual Workforce® enabled Computacenter to deliver over 89% automation of addressable activities, and increase online service interaction from 9% to 61%. The solution also delivers real value to clients across 9 European countries in 27 languages.

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