As one of the oldest mutual life assurance companies in the UK, this savings, investments and pensions organization was searching for a way to better serve their 400,000 customers. Their customer service agents processed inbound requests on an 18-year-old mainframe application that they were not able to replace due to the high costs, and a planned wind down of the service.
By implementing our platform, they didn’t need to replace their current systems and could now deliver the modern digital service they desired – reducing average handling time from 20 minutes to 2.
Read the full case study below to discover how a virtual workforce can transform your business.
Case Study: Cabot Credit Management Business Cabot Credit Management (CCM) are the largest credit management services provider in the UK and Europe’s largest debt purchaser. Customer service and regulatory...