Case Study: Financial Services

Stock market chart

Case Study: Financial Services



As one of the oldest mutual life assurance companies in the UK, this savings, investments and pensions organization was searching for a way to better serve their 400,000 customers. Their customer service agents processed inbound requests on an 18-year-old mainframe application that they were not able to replace due to the high costs, and a planned wind down of the service.


By implementing our platform, they didn’t need to replace their current systems and could now deliver the modern digital service they desired – reducing average handling time from 20 minutes to 2.

Read the full case study below to discover how a virtual workforce can transform your business.

Add a comment

*Please complete all fields correctly

Related Articles

Pattern design architecture
Posted by thoughtonomy | August 2, 2017
How to make your legacy systems perform like new with intelligent automation Unless you’re a techie, most people haven’t – or wouldn’t want to– work with a “green screen” system....
Automation case study
Posted by thoughtonomy | May 3, 2017
Case Study: FMCG   Challenge Launched in the early nineties, this leading UK food manufacturer had reached a growth milestone that required them to run a 24/7 service. Their service...
Retail automation study
Posted by thoughtonomy | May 3, 2017
Case Study: Retail   Challenge This multinational retailer was looking to simplify a complicated process of reporting on credit on millions of customers. The information required to produce DSAR credit...

Experience the technology for yourself

Request a demo