Infographic: Top Automation Goals

Achieving Early Ambitions with RPA

Early goals: Cost Reduction, Productivity Improvement

Q: What were the main goals of your early initiatives in automation?

63% Improved Productivity

53% Cost reduction

42% Improving Business Outcomes

29% Improving Customer Experience

17% Speed of time to market

Industry Stats

Financial Services: 25% Improve Productivity, 50% Cost Reduction, 17% Improving Business Outcomes

Life-Sciences: 46% Improved Productivity, 15% Cost Reduction, 15% Improving Business Outcomes

Manufacturing: 7% Improved Productivity, 47% Cost Reduction, 17% Improving Business Outcomes

Public Sector: 44% Improved Productivity, 32% Cost Reduction, 8% Improving Business Outcomes

Retail: 45% Improved Productivity, 36% Cost Reduction, 18% Improving Business Outcomes

Transport: 42% Improved Productivity, 17% Cost Reduction, 25% Improving Business Outcomes

Utilities: 17% Improved Productivity, 25% Cost Reduction, 17% Improving Business Outcomes

62% Early efforts focused on critical business processes and 62% believe that this will continue to be the area where automaton can deliver the greatest business benefits.

Scaling Heights

The new challenges when automation goes strategic

Scaling Goals: Productivity gains, improved business outcomes and create revenue streams.

Q. What will be the main goals of your future initiatives in automation?

73% Improved Productivity

53% Cost Reduction

42% Improving Business Outcomes

29% Creating new revenues

24% Speed of time to Market

17% Improving Employee Experience

(Percentages based on top 3 rankings)

Financial Services: 58% Improved Productivity, 17% Cost Reduction, 17% Improving Business Outcomes

Life-Sciences: 38% Improved Productivity, 38% Cost Reduction, 16% Improving Business Outcomes

Manufacturing: 47% Improved Productivity, 20% Cost Reduction, 13% Improving Business Outcomes

Public Sector: 40% Improved Productivity, 32% Cost Reduction, 24% Business Outcomes

Retail: 36% Improved Productivity, 45% Cost Reduction, 18% Improving Business Outcomes

Transport: 25% Improved Productivity, 25% Cost Reduction, 42% Improving Business Outcomes

Utilities: 42% Improved Productivity, 8% Cost Reduction, 33% Improving Business Outcomes

24% Future Initiatives will increasingly touch on customer-facing front office processes (24% versus 20% for early initiatives).

Data Extracted from the report: Taking Automation to the next level: How to scale Process Automation from the Tactical to the Strategic. Download the report here

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