Provided as a defined number of Virtual Workers, capable of automating an unlimited number of processes and sized to match the expected demands of the automated workload.
A dynamic Virtual Workforce provided from the cloud, instantly responsive to changes in demand, auto-scaling to add more Workers as demand grows over time, or dynamically resizing the Workforce to meet peaks and troughs in requirement.
A true utility solution, with the Virtual Workforce managing workload on a per-transaction commercial model, allowing users to link the service cost directly to output delivered.
THE VIRTUAL WORKFORCE IS AN AWARD WINNING INTELLIGENT AUTOMATION PLATFORM DESIGNED TO DELIVER AUTOMATION AND DIGITAL TRANSFORMATION OF PEOPLE BASED PROCESSES
Robotic Process Automation (RPA) uses software to emulate human interaction with applications and systems, typically using a standard user interface (UI). The Virtual Workforce uses RPA to provide frictionless automation of business processes, with the use of the existing UI ensuring both non-disruptive implementation, and the ability to automate across any electronic interaction or application without modification to the underlying systems. Thoughtonomy’s proprietary workforce management technology ensures that Virtual Workers deliver maximum productivity, operating as a flexible and infinitely scalable pool of digital labor.
While a good deal of human work is initiated by structured inputs from business systems, a large amount is not – driven instead by human interaction in the form of spoken conversation, email or messaging. The Virtual Workforce supports the automation of these use cases by deploying an integrated web-portal to structure human/virtual worker communications, email and SMS gateways to manage inbound and outbound communications via these mediums, and OCR/ICR capability to extract data from documents and scanned forms. This ensures the platform has the ability to automate Front Office (customer facing) as well as Back Office (operational) processes.
The use of machine learning allows the Virtual Workforce to learn without being explicitly programmed. Virtual Workers have the ability to learn directly from interactions with human workers in order to improve efficiency and effectiveness, as well as heuristic learning (using historical data and trends to adapt an action or activity) and the use of evaluation and experimentation to define the best route to a successful or timely outcome. This learning can be transferred directly into operational processes, or passed through independent governance and approval before being committed to production.
Thoughtonomy’s Virtual Workers exploit Artificial Intelligence (AI) in the form of Cognitive Data Processing (CDP) for the simulation of human intellect through learning (the acquisition of information and rules for using that information), reasoning (using the rules to reach approximate or definite conclusions), and self-correction (identifying that a course of action is proving or likely to prove unsuccessful and modifying that course). These technologies extend the ability of Virtual Workers to deliver automation and digitization of processes across both fully structured, rules-based activities, into semi-structured and un-structured interactions where the information being provided may be unclear and/or contained in natural language interaction.