Automation Examples across any industry

Cross Sector Automation

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Automation Opportunities Across Sector

With a focus on automating and digitizing people based services, the Virtual Workforce offers benefits across all sectors and geographies. Here’s some examples of processes every company should automate, whatever your industry segment.

6 Process Examples

Staff and People Management
  • Payroll
  • Tax Management
  • Onboarding
  • Offboarding
  • Time and Attendance Management
  • Benefits Administration
  • Stock Administration
  • Education and Training
  • Compliance Reporting
  • Recruitment Processes
  • Personnel Administration
  • Data Entry
Finance and Accounting
  • Procure to Pay
  • Order to Cash
  • Record to Report
  • Tax Management
  • Vendor Set Up
  • Incentive Claims
  • Sales Orders
  • Collections
  • Report Generation
  • Trend Tracking
Customer Services
  • Contact Center Processes
  • Customer Records Management
  • Record Synchronization
  • Account Migration
  • Customer Onboarding
  • Order Management
  • Complaint Handling
  • Query Management
  • Customer Migration
  • Request Handling
IT
  • Application Integration
  • Data Migration
  • ERP integration
  • Service Integration and Management
  • Service Level Reporting
  • Service Desk
  • System and Service Diagnostics
  • Trouble to Resolve
  • QA and Testing
  • File Management
  • Service and Device Monitoring
  • Provisioning
  • Patching
Supply Chain Management
  • Inventory Management
  • Demand and Supply planning
  • Quote Invoice and Contract Management
  • Work Order Management
  • Freight Management
  • Returns Processing
  • Supplier Management
  • Logistics Management
  • Reporting
Cross Function
  • “One Office” integration
  • Service Digitization
  • Self Service
  • Data Migration
  • Record Synchronization
  • Report Production & Distribution
  • Data Cleansing
  • Swivel Chair Processing
  • Data Re-entry
  • Error Prone Processing
  • 24/7 Administration
  • Rework

Case study

€1.0M

saved annually

Challenge
An analysis of service desk agent activities revealed that a high proportion of time and effort was being expended on repetitive and manually intensive tasks and activities.
Solution
The Virtual Workforce® enabled Computacenter to deliver over 89% automation of addressable activities, and increase online service interaction from 9% to 61%. The solution also delivers real value to clients across 9 European countries in 27 languages.

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Resources

Do you want to find out more about intelligent automation? Take a look around our resources area – for all the latest case studies, data sheets, videos and more.

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