Deliver world class customer experience with virtual workers
You work in a 400 year old industry but your customers expect engagement, services and offerings that are bang up to date. Our platform can support the digitization and automation of your systems and processes so that transforming your offerings doesn’t demand transforming your systems and applications. We will help you remove risk and reduce costs to allow increased focus on market leading offerings.
6 Process Examples
Policy administration
Reduce the resources required to administer your customers’ policies by adding virtual workers to your team. Let your staff put your customer care first, while your policies are kept in order by automation.
Claims Management
Remove the headache from claims management by accurately processing claims with virtual workers automatically referencing policy entitlement, rules based resolution or escalation for approval.
Market & competitive analysis
Understand your market position, aggregate offerings and know your competition, using virtual workers to automate processes. Remove the resource overhead from labor intensive activities so you can concentrate on differentiation.
Payment processing
Instantly streamline payment processing to your customers and suppliers using automation. Not only will the virtual workforce reduce human efforts, but they will provide accurate and auditable execution of your processes.
Underwriting
Support your underwriting team with virtual workers. Allow your experts to train their digital assistants, so they can focus on exceptions and outliers, and you can be confident that risk is being managed in line with your policies.
Fraud Detection
Detect fraud on your claims and transactions using our platform to analyse the data and react instantly to unusual patterns or suspicious circumstances. Helping you to mitigate risk, by alerting you to fraudulent claims and suspicious behaviour.
Case study
£1.5m
saved annually
Challenge
As one of the oldest mutual life assurance companies in the UK, this organisation was searching for a way to better serve their customers. Their employees processed inbound requests on an 18-year-old mainframe application which they couldn’t replace.
Solution
By implementing our platform, they didn’t need to replace their current systems and could now deliver the modern digital service they desired.
Resources
Do you want to find out more about intelligent automation? Take a look around our resources area – for all the latest case studies, data sheets, videos and more.
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