IT Automation

IT Automation with a Virtual IT Workforce

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The Virtual IT Support Team

Your IT infrastructure and applications are the foundation for driving your business, yet your skilled IT staff are spending time on repetitive mundane processes. Liberate their time and refocus their skills on supporting business change, not on IT operations. With our platform, you will have the firm footing your business needs so you worry less about what’s running – and more about what’s ahead.

9 Process Examples

Incident management

Manage your incidents before involving experts, with automated diagnostics, remediation or escalation to the right subject matter expert when needed.  Reduce response times, mean time to resolve, improve speed and accuracy – and all available 24/7 with virtual IT workers.


Automate the provisioning, scaling and de-provisioning of capacity with virtual workers following your defined process across all your infrastructure and applications – keeping all of your systems of record fully up to date.


Maximize your system output with automated administration across your architecture and applications. Performing your system critical tasks such as validation, change or remediation – without exhausting your resources.

Network Support

Manage the performance of your network with instant updates and measurement using our platform. Whether it’s your load balancers, firewalls or other network technology, we’ll make sure your network delivers for your organisation.

Backup & patch management

Automate routine tasks such as backup and recovery management, patching updates including validation and testing, and CMDB and ticketing updates. Remove the mundane tasks and let virtual resources take the strain.

Service Brokerage

If you use multiple providers and a hybrid architecture, managing across suppliers can be a headache. Let virtual workers act as your broker, easily managing suppliers and ensuring you have the right service at the right time.

Test & UAT automation

Testing, validating and releasing application updates is on no IT professional’s wish list. Our virtual workers will never get bored or complain about running the same tests over and over, and with a scalable workforce you can manage tests in the Devops cycle, as well as user simulation UAT.

Daily checks

Ensure your services are ready for production with automated daily checks ensuring optimum functionality across your critical systems. Our platform will help you to make sure that your applications are up and ready to support your business at all times.

User experience & transaction monitoring

Create an improved user experience for your organization with automated testing through simulation. Our virtual workers can be taught to act like your staff or your customers so you can be sure that their experience measures up to expectations.

Case study


saved annually

An analysis of service desk agent activities revealed that a high proportion of time and effort was being expended on repetitive and manually intensive tasks and activities.
The Virtual Workforce® enabled Computacenter to deliver over 89% automation of addressable activities, and increase online service interaction from 9% to 61%. The solution also delivers real value to clients across 9 European countries in 27 languages.

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Do you want to find out more about intelligent automation? Take a look around our resources area – for all the latest case studies, data sheets, videos and more.

Latest News

5 August 2019

Fast-growth Intelligent Automation leader at forefront of industry initiative to help large businesses as they transition to automated environment London, 1st August 2019: Thoughtonomy, the leading...

23 July 2019

Thoughtonomy announces new local government programmes amid growing demand for Intelligent Automation to tackle skills shortages and speed up processes within public sector London, 23rd...

17 July 2019

Acquisition Accelerates Blue Prism Digital Workforce Adoption Via SaaS Offering that Extends Market Coverage to Mid-Tier Enterprises LONDON, AUSTIN – July 17, 2019 — Blue...

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