Telecoms Automation

Free up staff bandwidth with process automation

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Get your operational processes up to speed

You understand the need to run a fast and reliable network, efficient measurement and billing service, and effective business and operational support. We’ll work with you to ensure you can provide the service you desire by automating structured processes across your organisation. With our platform, you’ll be able to create a service that outruns expectation, with savings that will have everyone talking.

6 Process Examples

Reporting

Focus your time on the output of your reports, not on their production. Our virtual workers make your data talk your language – while you analyse and implement their insights.

Billing

Fulfil your billing requirements on time, every time. Automate your customer records, invoicing, reconciliation and receipts, across all of your systems of record, with virtual workers on your team.

Customer Onboarding/Offboarding

Maintain a clear view of your customers with automated onboarding and offboarding. When a customer joins quickly turn them into revenue and if they leave, automatically remove them from all of your systems.

Debt Collection

Identify and collect what your organisation is owed, on the date it is owed. Our platform can support the automation of updates, chases, payment reconciliation and escalation –so your staff can worry less about debt and more about service.

Network Management

Produce the network speed your customers’ demand with processes that can keep up.  Automate event management, incident diagnostics and problem resolution, and ensure your network engineers are there for the tricky stuff, rather than tied up in processing.

Customer Service

Information available instantly to your employees so they can focus on your customers, instead of your systems. Ensuring your customers receive the care and information they desire in a single step and via existing or new digital channels.

Case study

300%

Productivity Increase

Challenge
The time taken to deliver key customer service reports was at an unsustainable level of 1.5 days. The company endeavoured to find a feasible technology to expand and improve their services— without increasing costs.
Solution
By automating reports with a virtual workforce, reports that previously had taken 1.5 days, are now produced within a mere 6 minutes.

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Resources

Do you want to find out more about intelligent automation? Take a look around our resources area – for all the latest case studies, data sheets, videos and more.

Latest News

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London and New York, 18th July 2018: Thoughtonomy, the leading Intelligent Automation platform provider, has reported 300% revenue growth in its financial year to 31st May...

25 June 2018

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