Thoughtonomy’s team celebrate their achievements with another impressive win for The Global Sourcing Association UK (The GSA) “Automation Project of The Year Award” recognising Thoughtonomy’s work with UK Headquartered outsourcer Computacenter and the delivery of the Virtual Workforce® into Computacenter’s service operation.
The Virtual Workforce® has enabled Computacenter to deliver world class customer service, removing manual effort from process execution, and enabling users to be self-sufficient. Their service operation saw almost 90% of targeted manual activities automated, and over 6 in 10 interactions moving to online self service.
The prestigious ceremony held in London’s Park Lane highlighted the forward strides made by the industry over the past year and celebrated the new global brand of the GSA. Best practice and sourcing excellence was recognised and celebrated by representatives of the global sourcing community.
Kerry Hallard, CEO of The GSA, commented “This was without a doubt the most competitive year ever in terms of submissions. Those who attended the awards ceremony were given the inside track on the very best examples of technology in outsourcing, but also relationship and contract management, innovation, service delivery and collaboration.”
Terry Walby, Chief Executive of Thoughtonomy, said “I am delighted that the team who delivered this solution have been recognised for their outstanding achievement in delivering customer value and innovation. In particular, this award, with a shortlist including some of the largest providers in the outsourcing industry, has demonstrated the leadership that can be delivered by a focused, agile, specialist technology business”.
About The Global Sourcing Association (GSA)
The GSAAs are completely independent, and as such are the most highly respected and coveted awards within the outsourcing industry.
The Global Sourcing Association (GSA) is the leading association serving both the outsourcing professional and the global outsourcing industry. Their objective is to grow the size and positive reputation of the outsourcing industry and to become both the home and global ambassador of world class outsourcing.